FAQs

Popular Question Asked

What different between Relaxen and Luxus mattress?

Relaxen

3cm Latex

3cm memory foam

20cm foam

 

Luxus

5cm memory foam

15cm foam

What is the dimension of the mattress?

Single: 91 cm (W) x 190 cm (L)

Super Single: 107 cm (W) x 190 cm (L)

Queen: 152 cm (W) x 190 cm (L)

King: 182 cm (W) x 190 cm (L)

 

Height:

Relaxen: 26 cm

Luxus: 20 cm

Is the Hausary Mattress including bedframe?

Nope, mattress and bed frame are sold separately. Bed frame only available to purchase at Four Star Showroom.

How long will my order to be delivered?

You can choose your delivery date at the check out page, the earliest delivery date will be 1 week after the order are placed.

How can I make the purchased?

You can purchase Hausary Mattress online via the website.

Question Before Buy

Why Hausary over another mattress?

Hausary is a sub brand by Four Star which have over 50 years of history in manufacture of mattress with multiple international awards received over the years are a testament to our innovative spirit and quality assurance.

Where can I view and test the mattress?

Hausary mattress are only available to purchase online, viewing is not available.

Where does Hausary Ship?

Hausary is a local brand, we will ship all our mattresses locally from Singapore.

Order & Payment

What payment option available?

Visa, Master

Can I change my order to different size or model?

You can email us with your order no to change size or model.

My order has been shipped. Can I change or cancel my order?

Once the order are shipped, there is no change or cancellation is allow.

Delivery & Assembly

How much for shipping cost?

There is no shipping fee for local delivery.

How Long my order will be delivered?

You can choose your delivery date at the checkout page, the earliest delivery date will be 4 days after the order are placed.

Can I request special arrangement for delivery?

Yes, you may contact our customer service for more information.

Do Hausary ship internationally?

Yes, we do. However, there is additional charges for delivery.

Does delivery include high floor charges?

Nope. There is no additional high floor charge.

Warranty

What does warranty cover?

10 years warranty for mattress.

Policy

What is 100 days trial return?

You can return the mattress anytime within the 100 days trial period. However, there was a charges of S$75 admin fees for single/super single size mattress and S$150 for queen/king size mattress.